Thank you for shopping with Hawood. We are committed to delivering your automotive products, including dashcams and related accessories, efficiently and reliably. This Shipping Policy outlines our order processing procedures, delivery timelines, and responsibilities to ensure a smooth and transparent delivery experience.

Orders are processed and prepared for shipment within one to two business days, Monday through Friday, excluding public holidays, after your order confirmation is received and payment has been successfully authorized or cleared. If you need to make changes to your order, such as updating the delivery address or modifying items, please contact us immediately at support@hawoodworld.com. While we will do our best to assist, we cannot guarantee changes once the order has entered the fulfillment process. Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.

Hawood ships worldwide from our Hong Kong hub. Our primary shipping regions include the United States, Canada, Australia, the United Kingdom, and the European Union. We also ship to most other countries globally. Available shipping methods and costs are automatically calculated at checkout based on your delivery location and the selected shipping option.

Estimated delivery times begin from the date your order is shipped, not the date the order is placed. For the United States, Canada, Australia, the United Kingdom, and the European Union, standard shipping typically takes seven to twelve business days, while expedited shipping is available at an additional cost and generally delivers within four to seven business days. For all other countries, standard international shipping usually takes twelve to twenty business days, though delivery times may vary depending on the destination country and customs processing.

You may track your order within twenty-four to forty-eight hours after receiving your shipping confirmation email by using the tracking link provided, visiting the carrier’s website and entering your tracking number, or logging into your Hawood account to view your order history.

Customers are responsible for providing a complete and accurate shipping address at checkout. Hawood is not liable for packages that are lost, delayed, or misdelivered due to incorrect or incomplete address information provided by the customer. Additional fees may apply for address corrections or shipment redirection. If a delivery attempt is unsuccessful due to reasons such as no recipient availability or an inaccessible delivery location, the carrier may leave a notice or return the package to a local facility. It is the customer’s responsibility to arrange re-delivery or pickup as instructed by the carrier. Unclaimed packages returned to us will be refunded for the merchandise value only, and original shipping and return shipping costs are non-refundable.

While we make every effort to meet estimated delivery timelines, Hawood is not responsible for delays caused by courier processing issues, customs inspections, severe weather, natural disasters, or other circumstances beyond our reasonable control. If your package arrives visibly damaged, please refuse delivery or note the damage with the carrier at the time of receipt. Contact us immediately at support@hawoodworld.com and provide clear photos of the damaged packaging and product so we can assist with a claim.

For international shipments, the recipient is considered the importer of record and is responsible for all customs declarations, duties, taxes such as VAT or GST, and any brokerage fees imposed by the destination country. These charges are not included in the product price or shipping fees and must be paid by the customer. Hawood does not control or estimate these charges and cannot be held responsible for them.

If you have any questions related to shipping, delivery, or tracking, please contact Hawood Customer Service at support@hawoodworld.com.