Thank you for shopping with Hawood. We are committed to delivering your home security products to you efficiently and reliably. This policy details our shipping procedures, delivery timelines, and associated responsibilities to ensure a smooth delivery experience.

1. Order Processing

• Processing Time: Orders are processed and prepared for shipment within 1-2 business days (Monday through Friday, excluding public holidays) after we receive your order confirmation and your payment has been authorized/cleared.
• Order Changes: If you need to make any changes to your order (address, items), please contact us immediately at support@hawoodworld.com. We cannot guarantee modifications once an order has entered the fulfillment process.
• Shipment Confirmation: Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

2. Shipping Destinations & Methods
We ship worldwide from our Hong Kong hub. Our primary shipping regions are the United States, Canada, Australia, United Kingdom, and the European Union (Big 4 Countries). We also ship to most other countries globally.

Shipping options and costs are automatically calculated at checkout based on your location and the selected delivery method.

3. Shipping Rates & Delivery Timelines
Estimated delivery times begin from the date your order is shipped, not the date it is placed. Please note that all times are estimates and not guaranteed.

• Primary Regions (US, CA, AU, UK, EU):Standard Shipping: Estimated delivery within 7-12 business days.Expedited Shipping: Estimated delivery within 4-7 business days for an additional cost.
• All Other Countries:Standard International Shipping: Estimated delivery within 12-20 business days. Delivery times vary significantly by destination country and customs processing.

4. Tracking Your Order
You can track the status of your shipment 24-48 hours after receiving your shipping confirmation email by:

1. Clicking the tracking link provided in your email.
2. Visiting the carrier's website and entering your tracking number.
3. Logging into your Hawood account and viewing your order history.

5. Delivery & Important Notes

• Address Accuracy: You are responsible for providing a complete and accurate shipping address. Hawood is not liable for packages lost, delayed, or misdelivered due to an incorrect or incomplete address provided by the customer. Additional fees may apply for address corrections or package redirection.
• Failed Delivery Attempts: If a delivery attempt is unsuccessful (e.g., no one available to sign, inaccessible location), the carrier will typically leave a notice and may return the package to a local depot. It is your responsibility to follow the carrier's instructions for re-delivery or pickup. Unclaimed packages returned to us will be refunded for the cost of the merchandise only; original and return shipping costs are non-refundable.
• Delivery Delays: We make every effort to meet the estimated delivery times. However, we are not liable for delays caused by carrier processing, severe weather, natural disasters, customs inspections, or other events beyond our reasonable control.
• Shipping Damage: If your package appears damaged upon delivery, please refuse the shipment or note the damage with the delivery carrier. Contact us immediately at support@hawoodworld.com with photos of the damaged packaging and product to initiate a claim.

6. Customs, Duties, and Taxes (International Orders)
For all international shipments, the recipient is the importer of record and is responsible for:

• All customs declarations, duties, taxes (such as VAT or GST), and brokerage fees levied by the destination country.
• Providing any necessary documentation to clear customs.
  These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. Hawood has no control over these fees and cannot predict what they may be.

7. Contact Us
For any shipping-related questions, please contact our customer service team:

Hawood Customer Service
Email: support@hawoodworld.com