Please try the following steps:

1. Ensure your Wi-Fi is on the 2.4GHz band. Most Hawood devices require this. (You can check in your router settings.)
2. Restart your router and device. Unplug your router for 30 seconds, and power cycle your Hawood device.
3. Move closer to the router during the setup process to ensure a strong signal.
4. Double-check your password. Wi-Fi passwords are case-sensitive.
5. Forget and re-add the network on your phone before trying to connect the device.
   If these steps fail, please contact support with your router model and device serial number.

Intermittent disconnections are often due to Wi-Fi strength or interference.

• Check the signal strength on your device in the app. A weak signal (1-2 bars) indicates a poor connection.
• Consider a Wi-Fi extender or mesh network if the device is far from your router.
• Ensure the device isn’t placed near large metal objects, microwaves, or other electronics that cause interference.
• Try assigning a static IP address to your Hawood device in your router settings for a more stable connection.

This usually means your phone isn’t connecting to the device’s setup network.

• Ensure Bluetooth and Location Services are enabled on your phone.
• On iOS, grant the app permission to use your local network.
• Temporarily disable any VPN or ad-blocking apps on your phone.
• Make sure your phone is connected to the device’s temporary Wi-Fi network.

This is typically a bandwidth issue.

• Check your internet upload speed (a minimum of 2 Mbps is recommended for HD streaming).
• Reduce the video quality setting in the Hawood app to “Standard” or “Balanced.”
• Limit other devices on your network that are streaming or downloading large files.
• For wired devices, try a different power adapter and cable to ensure adequate power.

Troubleshoot audio issues with these steps:

• Ensure the microphone and speaker are not physically blocked or covered.
• Check the volume settings both on your phone and within the Hawood app.
• Restart the device and your phone.
• If using two-way talk, speak clearly and hold the talk button for a moment before speaking.

If your night vision is poor:

• Clean the camera lens and the infrared (IR) LED cover with a soft, dry cloth.
• Ensure the camera isn’t facing a reflective surface like a window, which can confuse the IR sensor.
• Manually switch the night vision mode between “Auto,” “On,” and “Off” in the app settings to test.

Fine-tune your motion detection:

• Adjust the motion sensitivity slider in the app’s detection settings.
• Use Activity Zones to draw areas where you want to detect (or ignore) motion.
• Ensure the lens is clean and has a clear, unobstructed view.
• Check for common sources of false alerts: moving plants, shadows, or light reflections.

Several factors affect battery life:

• High activity: Lots of motion events or frequent live viewing will drain the battery faster.
• Weak Wi-Fi signal: A poor signal forces the device to use more power to stay connected.
• Extreme temperatures: Very hot or cold weather reduces battery efficiency.
• Solution: Reduce motion sensitivity, ensure strong Wi-Fi, and if possible, consider a Hawood Solar Panel accessory for continuous charging.

This usually indicates a power problem.

• Ensure you are using the original Hawood power adapter and cable. Third-party chargers may not provide stable power.
• Check that the outlet is working properly.
• For doorbells connected to low-voltage wiring, verify your transformer provides 16-24V AC and has sufficient power (VA rating).

• Check and replace the internal batteries. Low battery is the most common cause.
• Perform a factory reset on the lock according to the manual, then re-add it to the app.
• Ensure the lock is properly aligned in the door and isn’t physically jammed.

• Check the siren volume settings in the Hawood app.
• For a siren that won’t stop, enter your master PIN on the keypad or disarm via the app.
• Ensure all system components (hub, sensors) show as “Online” in the app.

A factory reset should be alast resortafter trying other troubleshooting. It will erase all settings. The reset button is usually a small pinhole on the device. Hold it for 10-15 seconds until you hear a voice prompt or see the status light flash.

Please contact our support team at support@hawoodworld.com and provide:

1. Your order number or proof of purchase.
2. The device’s serial number (found on the product or in the app).
3. A clear description of the problem and all the steps you’ve already tried.
4. Photos or videos of the issue if possible.