Thank you for choosing Hawood. We are dedicated to your satisfaction with our home security products, including video doorbells, security cameras, smart door locks, alarms, and related accessories. This policy outlines the terms and conditions for returns, refunds, and exchanges.

1. General Returns & Refunds Overview
We offer a 30-day return period from the date of delivery for most new, unopened items purchased directly from www.hawoodworld.com or an authorized Hawood retailer. Products must be returned in their original condition and packaging to be eligible for a full refund or exchange. Refunds will be issued to the original payment method used for the purchase.

2. Eligibility for Returns, Refunds, and Exchanges
To be eligible for a return, refund, or exchange, the following conditions must be met:

• The item must have been purchased from the official Hawood Store at www.hawoodworld.com or an authorized Hawood retailer. Proof of purchase (order number/invoice) is required.
• The return must be initiated within 30 calendar days of the delivery date.
• The product must be unused, in its original condition, and in the original, undamaged packaging with all included accessories (e.g., mounting hardware, screws, power adapters, charging cables, keys, manuals, etc.).

3. Non-Returnable and Non-Refundable Items
Certain items are exempt from being returned unless defective or damaged upon arrival:

• Any product that has been installed, used, or is not in "like-new" condition.
• Products damaged due to customer misuse, improper installation, neglect, accidents, or unauthorized modifications.
• Products missing the serial number or with a tampered serial number/UPC label.
• Opened software, apps, or downloadable digital content.
• Items sold "as-is," on final sale, or during a special clearance event (unless defective).
• Items purchased from unauthorized third-party sellers, auction sites, or resellers.

4. Refund Process

• Inspection: Once your return is received and inspected (usually within 5 business days of receipt), we will notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed to your original method of payment within 5–10 business days. The timing of the refund posting depends on your bank or card issuer's policies.
• Restocking Fee: For returns due to a change of mind (not due to our error or a defective product), a 10% restocking fee will be deducted from your refund. This covers the costs of inspecting, repackaging, and restocking the item.
• Original Shipping Costs: Shipping costs for the original order are non-refundable for change-of-mind returns.

5. Return Shipping & Costs

• Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, Hawood will provide a prepaid return shipping label at no cost to you.
• Change of Mind / Other Returns: For all other returns, the customer is responsible for the cost of return shipping. We strongly recommend using a trackable and insured shipping service, as you are responsible for the item until it arrives at our facility. Hawood is not liable for lost or damaged return packages.

6. How to Initiate a Return
Please follow these steps to ensure a smooth return process:

1. Contact Support: Email our customer service team at support@hawoodworld.com with your order number and reason for the return.
2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the authorized return address. Returns sent without an RMA number may be refused or delayed.
3. Package and Ship: Securely package the product with all accessories in the original packaging. Include the RMA number inside the box. Ship the package to the address provided using a trackable method. Retain your shipping receipt until the process is complete.

7. Exchanges
We currently process exchanges by issuing a refund for the returned item (following the standard refund process) and requiring a new order to be placed for the desired item. Please contact support to coordinate this.

8. International Returns
Customers returning items from outside our primary shipping region are responsible for all return shipping costs, customs duties, and taxes. These charges are non-refundable. We recommend contacting us before initiating an international return to understand the full process and potential costs.

9. Warranty-Related Issues
This Return Policy is for standard returns. For products that become defective after the 30-day return period, please refer to the separate Hawood Limited Warranty that accompanied your product or is available on our website.

10. Missing or Delayed Refunds
If you have not received your refund within 10 business days after we have notified you of approval:

• Check your bank account or credit card statement again.
• Contact your credit card company or bank, as it may take additional time for the refund to be officially posted.
• If you have completed these steps and still have not received your refund, please contact us at support@hawoodworld.com.

11. Contact Us
For any questions regarding this Return and Refund Policy, or to initiate a return, please contact our customer service team:

Hawood Customer Service
Email: support@hawoodworld.com